Return & Refund Policy

1.Returns & Exchanges
30-day return window for new, unopened items
No returns after 45 days
Unopened photo required within 30 days
Custom/final-sale items: non-returnable

2.Contact Support
Email: artplanserves@gmail.com
US Hotline: 816-738-4311
Contact us first for defects/damage issues

3.Return Address
Mr. Chen
1820 E Locust St
Ontario, CA 91761
Tel: 646-255-6610

4.Return Shipping
Within 7 days: ARTPLANHOME pays
7–45 days: Customer pays
Defective/our error: ARTPLANHOME pays
Trackable shipping only

5.Refund Timeline
Mon–Fri: 24 hours after inspection
Sat–Sun: 48 hours after inspection
No restocking fee
Original shipping non-refundable

6.Shipping
Orders ship within 3 business days
Delivery: 3–7 business days (US)
Remote areas: confirm with support