Shipping Policy

Thank you for shopping with us! Please review our shipping policy carefully to understand how we handle processing, delivery, and related charges across different regions.

1. Order Processing Time

  • All orders are processed within 1–2 business days (Monday through Friday, excluding holidays).

  • Orders placed on weekends or holidays will be processed on the next working day.

  • During peak seasons or sales events, processing may take slightly longer.

2. Shipping Destinations & Fees

We currently ship to the following countries and regions:

Region Shipping Method Shipping Fee Estimated Delivery Time (Calendar Days)
United States (Contiguous 48 States) Standard $4.99 3–5 days
United States (Contiguous 48 States) Expedited $9.99 1–2 days
Canada Standard $9.99 10–15 days
Canada Expedited $19.99 5–8 days
UK / Germany / France / Italy / Spain Standard €12.99 12–18 days
UK / Germany / France / Italy / Spain Expedited €24.99 6–10 days
Japan / South Korea / Australia Standard Approx. $15 USD in local currency 10–16 days
Japan / South Korea / Australia Expedited Approx. $30 USD in local currency 6–9 days

3. Free Shipping Policy

We offer free standard shipping when your order meets the following thresholds:

  • USA: Free standard shipping on orders over $50

  • Canada: Free standard shipping on orders over $75 USD

  • Europe (UK, DE, FR, IT, ES): Free standard shipping on orders over €100

  • Japan / South Korea / Australia: Free standard shipping on orders over $100 USD

Expedited shipping is available for an additional fee.

4. Restricted Shipping Areas

We currently do not ship to the following regions:

  • Russia, Brazil, India, and other locations with strict or unpredictable customs regulations

  • U.S. overseas territories (e.g., Guam, Puerto Rico, U.S. Virgin Islands)

  • Some Middle Eastern and African countries

If you're unsure whether we deliver to your location, please email us to confirm.

5. Customs Duties & Import Taxes

  • For orders shipped within the United States, no additional taxes or fees apply.

  • For international orders, any customs duties, VAT, or import taxes are the responsibility of the buyer.

  • We recommend checking your country’s import policies prior to purchase. If an order is returned due to unpaid customs, the return shipping cost will be deducted from your refund.

6. Tracking & Delivery Updates

  • Once your order ships, you will receive a confirmation email with tracking information.

  • You can monitor your shipment status through the tracking link provided.

7. Delays, Lost, or Damaged Packages

  • For U.S. orders delayed 5+ days beyond the estimated time, or 10+ days for international orders, please contact us.

  • If your order is lost or arrives damaged, we will work with the carrier to resolve the issue or provide a replacement.

8. Important Notes

  • Please double-check that your shipping address is complete and accurate.

  • If a package is returned due to incorrect or undeliverable address, re-shipping costs will be the responsibility of the customer.

For any shipping-related inquiries, please reach out to us at:
📧 artplantanson@hotmail.com

We’re here to help!